Cass E.

Let me tell you about my experience with rent the runway. When i went into the store my order was messed up twice and i had to wait half an hour when placing the original order. I was then late to work.

I was told everything would be taken care of and tried to move on assured that customer service would b able to assist me with all further needs. Well I have called seven times, emailed three times. I am getting no response via email your chat had not been up all week. Your customer service call back times are 2-3 hours and when you speak to a rep they tell you they will take care of it and then nothing is done. I am now getting emails telling me to return something that 1. I do not have 2. That i was assured would be canceled.

And here I am. 100$ short, no merchandise and a lot of wasted time.