I originally ordered a sweatshirt from Teespring for Christmas. When it came, there was a stain on it. I was disappointed, however, after getting in touch with Nancy from customer service, she automatically sent me out a new sweatshirt, at no charge, IN TIME for Christmas and even told me not to worry about sending the stained sweatshirt back! My situation was handled very professionally and in a very timely manner. Nancy was very apologetic and offered me several options to choose from in order to satisfy me. Thanks so much!