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Cass A.

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82

1 Review by Cass

  • Cabela's Canada

11/14/15

This is a review of Cabela Canada's policies. No idea what they may be like in the US, but this was my experience here. I have recently gotten in to hunting with my husband, and we just happened to be up in Barrie for a wedding in August. Which had to mean a trip to Cabela's! I was so excited to visit the retailer because of everything I had been looking at online. This is quite a trek for us, probably about 2.5 hours, so I wasn't getting there often.

Because I am new to the sport, I needed to buy A LOT of stuff. We spent a considerable amount that day, including on brand new cold weather gear for deer hunting for me. I loved the look of the OutfitHER line! It's just gotten cold enough to use it, and I had it on the other day for the first time. Huge disappointment! I might as well have been wearing plastic bags and banging pots together for how loud the material was. Not something I noticed in store because of how loud the store was.

When we called Cabela's about returning, because my husband was driving up that way, they told us we had three months from the purchase date. We were within that period, but that is still a bit of a short time considering the store sells product that you might buy in the spring but can't use until the winter hunt.

Either way, my husband took it back, tags and all, today. He didn't have the receipt, but did have our credit card statement from the purchase, again as well as the original tags.

Where the disappointment comes in. Cabela's is currently having a sale on this gear. So they only returned the amount of the sale price, not the full price purchase! Despite the fact this is a return for product dissatisfaction, and we clearly spent much higher on the product, the policy of Cabela's would not return at full price. The worst part was we only wanted store credit so I could turn around and purchase new gear, which was more expensive even then the full price of my original suit. And I would have spent the additional money to get the new product.

Now I do not even have enough to come close to the purchase of my new product. Because of this experience I will most definitely only use the store credit down to the cent, and will not be returning to Cabela's for gear in the future. Bass Pro has a much better return policy, as does SAIL, a Canadian outfitter.

Hugely disappointed by the poor policy

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