I joined Thaicupid.com 4 years ago. I have always just had the free membership. I was constantly plagued with the problem of logging in. It would say that I am entering the incorrect password, so I would have to request a new password all the time. Now during the Covid-19 Pandemic I wanted to upgrade to the paid $140 1 year membership, since I won't be able to visit Thailand for an entire year. I normally visit Thailand 2 times a year. I went to go log in on Saturday morning. It said I entered the wrong password. I hit the request new password button, so it would send a new password to my e-mail. On Sunday morning I had received no e-mail. I then went and e-mailed the customer support on the website about the issue. They promptly e-mailed me back and said that the problem is that I need to hit the reset password button for a new one to be e-mailed to me(I had already done that.) They also said that it could be that I have Okcupid on my block list in my e-mail. I checked my block list on my e-mail account and they were not in my block list. I immediately e-mailed them back that I checked. It is now Sunday night and I have still not gotten a response. This is way to stressful trying to deal with this company as a non-paid member. I will just keep my $140 and use one of the other Thai dating websites.