I have had the same issue with Great Glam as everyone else is saying. Originally everything was quality and timely. I ordered from them back in March and never got my order. They said the items were out of stock and issued me a credit plus 10% off so I used the credit and never received my order, but they kept my money. I emailed them and they said they were changing vendors and it would take longer to receive my package. When I never got my merchandise I emailed them repeatedly, but no reply. The hours they are available to call according to the site I got no answer. I say we all should file a class action suit.