Developed in part with a grant from
the National Science Foundation

Member since October 2018

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 51

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Casey




I placed an order with you guys 7 weeks ago and it still hasn't arrived. I've contacted you now 10 times and DHL four times.

My order # is 505866762-0

In every instance, either you or your shipping company has refused to accept responsibility. Finally yesterday, a DHL representative told me a bunch of IHerb shipments sent via Global Mail have been going missing in New Zealand once the packages arrive in Auckland. I've contacted New Zealand Post and they have no record. I've concluded that someone either in DHL's Auckland office or the NZ Postal office is stealing the packages. I want a refund and three units of the same item I've ordered or I will continue to post negative reviews of IHerb on every review site I can find.

Here is a copy of the last review of your company I posted:

I'm a busy guy trying to run a small business and take care of my family. I don't have time to have to write you ten times when you fail to provide what I've paid you for. You chose the shipping method. Your are ultimately responsible for this situtaion.

You guys have terrible customer service and management and deserve to suffer the consequences. You are also bad people. A pox and gypsy's curse on you and your families.


Casey Cravens

Casey Has Earned 1 Vote

Casey C.'s review of iHerb earned a Very Helpful vote

Casey hasn’t received any thanks yous.

Casey doesn’t have any fans yet.

Casey isn’t following anybody yet.

Similar Reviewers on Sitejabber

Las V. reviewed iHerb

I had been a customer of this terrible company for 8 years until they sent me a wrong item among...


After a lot of back and forth, they followed through with their imposed refund, even though I...