I ordered an item from nCrowd and after two months I had not yet received the item. I contacted nCrowd customer service via email. The system they have in place to lodge complaints or ask questions is easy to use and I received a response the same day I sent the email. The problem was resolved and I was compensated for my trouble. I am very please with the way the situation was handled and this experience gives me confidence to continue using this service in the future.