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Cary P.

United States

Contributor Level

Total Points
261

2 Reviews by Cary

  • Tristarcares

12/30/21

I purchased the power pressure cooker XL in 2017 with 6 year wattanty. The pressure gasket came off during wash cycle and needs replacement. Tristar will not send a replacement, they suggested I buy off amazon. But, they will replace the entire Unit if I send back and pay shipping ($60.00) for a 30 cent part. I looked up the gasket on amazon, only available in a kit which is $10. Either way, I am spending my money on a product that is still within warrant limitations.

  • Guideposts

12/3/21

Customer service is at best, HORRIBLE! This is my first and LAST time ordering from this company. They don't show a purchase on my account, although I received conformation of item shipped. Also, money has been taken from my bank.
They were unable to produce any shipping details although I paid for first class shipping, which is connected with a tracking number that they can't find.
I will give it a few days. Good thing I used PayPal.

Updated 12/5
Received purchase as described, so I will raise my rating to a 3... although I still stand that the customer service needs to be improved.
I will also continue to monitor my bank account for any unauthorized debits, which has been a problem with others.

Tip for consumers:
Caution. ..Customer Support is very inadequate

Products used:
Not received as of today

Service
Value
Shipping

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