I ordered my scooter on 10/06 they charged my account and it's now 10/21 & I still don't have my scooter. Neither Spinlife or their carrier have responded to my efforts to contact them. I now want to cancel my order & never do business with them again. They still haven't responded to me so I can't even cancel my order and get a refund so I can buy from somebody else. We're talking nearly $3,400!