I purchase a pair of PUTCO® *******S-360 - Plasma SwitchBack LED Bulbs (3157, White/Amber), Order # *******, for my 2009 Mercedes Benz from CARiD on August 4,2020, after being assured by one of their technician that it is an exact replacement without any modification needed. The bulbs arrived on August 7 but flash and do not work. CARiD will accept returns only through their customer service via Tel.*******564. However, they left me holding with the hope that I will hang up. I called back using two phones. They both said, "You are next in line" after an extremely long time. A person answered eventually after two hours, pretending to be taking my information and hung up on me during the process. She then sent an email captioned "Technical Problem Request" about "Self Service Tools" concerning '... your technical problems request'. I did not request technical, and needless to say that no email came. My only request is for a return label for sending back the bulbs for a refund. I am hoping for an honest and full resolution.
Dear Carver,
Please, accept our apologies for the issues with your LED bulbs and poor assistance provided in this regards.
From what i see, the return documents we issued you were successfully utilized and LED bulbs are already on their way back to the warehouse. The full amount of refund will be issued once the package will be delivered to its destination.
Please, check your email for details and additional compensation offered for the inconveniences caused.
Looking forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.