Carter K.

My web site developer used JotForm to build a form in our site. Then, my web developer went out of business - no phone # or e-mail anymore. After a while, people using our site got a "You are over your Form Quota" message and they were unable to use the form that were there to book appointments on our site. Obviously JotForm wanted to not get us to "upgrade" to a pay model - which we had not problem with. Unfortunately, since we did not have the log-in, JotForm would not give us access to the log-in to "upgrade" the form on our own site - ridiculous. And, we could not call them. They only have e-mail service. As a result of them not letting us access our own forms, we are losing revenue and I will have to pay a new developer hundreds of dollars to re-create the forms that are already there that just need to be "unlocked". They don't care and I would never use them again - worst customer service.!