Carrie R.

I've been a client for 7 years At mindbody. For the last two months I have sent in excess of 10 emails and phone calls to speak to a manager to correct the billing error and not one has been returned. I have been overcharged by $400 and can't talk to anyone to correct it. I have been trying to pay the correct amount but they won't reduce it without speaking to a manager. I keep escalating and no one calls. Now they have threatened to cut off my site if I don't pay in full. All automated of course, never a live person so I can explain what is happening.

They keep over charging me month after month for a service called Bowtie that I cancelled months ago (March 17 to be exact with my account manager who explained one month of notice was required but due to covid that one month billing would be waived).

I have called customer service who tell me to call my account manager Rebecca who won't return any calls or emails. She recently replaced my old account manager Adam who was the person who told me the billing had been removed from my profile. I tried Rebecca's manager Michael Underwood and he too doesn't reply with email or phone.

It's theft to charge me double every month and to allow me no way to correct it and if I don't pay In full they delete my site and access to my entire business. I'm beyond upset and disappointed in this company's management.