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Carrie H.

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Experience: Health, Clothing & Fashion

Member since May 2021

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1 Review by Carrie

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I ordered my glasses, which were wonderful. But unfortunately I had to take them to my local eye doctor and have new lenses put in them. The prescription was correct buy where my pupil lined up with my progressives was not, so I felt sick after wearing them for 2 minutes or more. I would have returned them but I couldn't wait that long, I really needed them ASAP.

Jane S. – Clearly.ca Rep

Hi Carrie, thank you for your review! We really appreciate you sharing your feedback, and we're sorry to hear about this experience regarding the lenses! When ordering progressives online for the first time, it can sometimes require a customization of the lenses to make sure the prescription is perfectly aligned for you: we use the Pupillary Distance (PD) to align it horizontally, and Segment Height (SH) to align it vertically. We're always happy to troubleshoot this and supply a replacement if necessary! We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -JS

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