Carrie D.

I bought 2 pairs of Ugg boots for Xmas gifts, They did not arrive until 2 weeks after Xmas. They look like fake Uggs to me, and I'm an experienced Ugg buyer. When I finally received the boots, the two pairs were crammed in a tiny box. No original Ugg boxes were included, and the boots were all wrinkled from being squished to fit in this box. I was promised a free gift and a discount coupon for a future purchase which I never received. I emailed and called about how to return the Ugg boots for a refund, but no one ever got back to me. When you try to do a "live chat" on their web site, nothing happens. Stay away from this web site.