I ordered 2 t-shirts and they took a little longer to arrive than expected but wasn't concerned. One tshirt arrived with the graphic looking to have been drawn on by hand and looked awful, the other tshirt was paper think and had black ink all over it. I submitted email to support right away to return shirts and it took 4 days for a reply. They asked for pics of the issues which I sent the next day and it then took me sending 5 more emails and 45 days later for someone to reply stating that I could send them more money for replacement shirts but wouldn't take the shirts back. Have yet to hear back but it has been more than another month.