We’re in this together! Stay safe with our COVID-19 guide

View
×

Carrie B.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since December 2018

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    101

Review Distribution

1 Review by Carrie

12/28/18

I called and asked about an order before placing. I wanted clarification due to the way it was listed. I was told each "item" was 15 pieces of paneling on a pallet. I ordered 3, or 45 pieces of paneling. When the delivery arrived it was 3 sheets of paneling NOT 3 pallets of paneling. I refused delivery and called to enquire about a refund since I had been charged $850 for 3 sheets of paneling. I was told it would be credited back to me as soon as item was received at warehouse. 10 days later, no communication and no refund. Called again and customer service said there should have been an online form filled out from them and they would do it and then find my returned items before approving my money back. This place is ridiculous and has horrible customer service. I am sick of calling and emailing them. I am behind on a project and I am out of patience! I am suffering due to their lack of training of customer service.

Tip for consumers:
Don’t buy from them

Products used:
None

Service
Value
Shipping
Returns
Quality

Carrie Has Earned 2 Votes

Carrie B.'s review of Essential Hardware earned 2 Very Helpful votes

Carrie hasn’t received any thanks yous.

Carrie doesn’t have any fans yet.

Carrie isn’t following anybody yet.

Similar Reviewers on Sitejabber

jessicar325
12/18/18

Bought some items. Cancelled my order within 2 hours. They refused and sent it anyway 2 days...

billm474
12/9/18

I purchased a pump from essential hardware for $220. It was delivered damaged beyond repair due...