We stayed here for our wedding back in June, 2017, along with several other family members. The hotel itself is ultra modern and beautiful on the surface, but some of the staff came across as disinterested, there were some major concerns with the cleanliness in three of our rooms and we were shocked when it came time to check out at their billing practices.
Upon checkin, my fiance had arranged to have a trail of rose petals and a bouquet of flowers added to the room as a surprise. It was beautiful. However, the real surprise came the next day when we returned after the maid had been in and the now dried and crushed rose petals remained all over the floor. We were even more surprised the following day, our wedding day, when the maids had still not come in to clean by 2 p.m. and I had to start getting ready for the wedding. The floor was still covered in the rose petals which were now a major problem. We actually had to go find a maid to clean the room. Then, I had hired a mobile beautician to help with hair and makeup, and while sitting downstairs with family at one of the lounges, I received a call from the beautician telling me she was waiting for me in my room. I asked how she got in there and she said the maid had let her in. What!?
My daughter and her partner found two used condoms in their room, one of which was right on the nightstand and should have been quite visible. The other was in the shower shelf. The maids came in three more days and still never removed them!
My mom said the shower windows in her room were quite filthy and looked like they had never been cleaned as well.
Since we were staying for five days, we decided that we would want to get some of our own refreshments for the room since hotels usually charge so much for the bar fridge items. So we emptied the bar fridge and put everything up on the counter in order to make room for our items. Upon checkout, we found that the hotel had charged us for every single item in the fridge for five days! We were shocked and explained that we hadn't used any of those items so we were not going to pay for them. The girl reluctantly removed them from the invoice but not before giving us a lecture about removing items from the bar fridge. We were told in future just let them know and they would remove the fridge entirely from our room. How does that help?
The Cosmopolitan is a beautiful hotel on the surface, but underneath it is quite distasteful and expensive enough that we have decided that will be our last stay at this hotel. It lacks class.