I am a North American-based researcher who has worked with TheUniTutor and their associated enterprises for over 7 years. TheUniTutor oversee every aspect of their business in a thoroughly professional manner. Their staff and senior leadership strike a terrific balance between collegiality, powerful customer service, excellent researcher support (including access to first rate academic research materials), and a commitment to excellence in every facet of the business. Researchers are expected to deliver quality submissions - and we are well compensated for doing so. The very few contentious issues I have ever encountered in the course of several hundred projects undertaken for this company have been amicably resolved, usually by return email. The complaints voiced about this site are so different from my experience I have trouble accepting their veracity.