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Carolyn W.

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1 Review by Carolyn

LifeLock

  • LifeLock

“False advertising and terrible customer service”
10/12/20

Norton 360 premium 1 kept pushing an upgrade to Lifelock. We chose to upgrade to LL Advantage for $6.50 for rest of current subscription (221 days). 3 hours later; 1 chat session and 3 phone calls we were told we would have to reinstall and lose all our accounts and passwords and pay $99. They kept trying to enter different credit cards to not bill us after we've always paid recurring subscriptions through PayPal for the last 14 years. Don't bother trying to upgrade to LL. Way too painful.

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