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Carolyn W.

  • 1 Review
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Experience: Home & Garden

Member since April 2015

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1 Review by Carolyn

4/3/15
I ordered wallpaper from this site one afternoon. My husband came home from work with wallpaper he found for the same space. We both prefer what he found. I cancelled the order just hours after I submitted it. I was told that the order had just shipped and they do not give refunds. Their policy is to allow orders to be cancelled within 24 hours. I was informed that this only applies to orders not yet "shipped". After discussing the situation, I was told I would be charged a 40% restocking fee for anything I needed to return. I was disappointed with their adversarial approach to customer service and will avoid any interaction with them. I suggest the same for anyone considering ordering from this company. There are plenty of reliable, customer friendly companies who carry all the same products. I am sorry I took a chance on this disreputable company.

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