Carolyn T.

Your customer support people are good. Your process for providing assistance is TERRIBLE. I have sownt COUNTLESS hours trying to fix this printer--with & without tech support, but the printer is flawed & I still haven't been able to resolve the issue. HP has made it next to IMPOSSIBLE to return this defective product & get a refund. I will NEVER purchase another HP product again. And I will provide this review to Google and social media.

I ordered two articles of clothing from this from this company, and while the products were delivered within three weeks, the quality was very poor and the sizing was wrong. There was no return shipping label included, so I went to the website to return the item and have been through multiply emailing back and forth (mostly with no reply) wherein I was required to fill out a ticket, take a photo of the items, fill out forms, and wait for a reply, all in an attempt to get a return address to return the items and get a refund. When I did get a response, I was told it is very expensive to ship, so the company would refund me 20% of my purchase price instead (to which I did not agree). To date, I still have no resolution and have recently read reviews of the company online wherein customers had the same experience I've had.