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Ordered greeting cards and was quite pleased w/the way they turned out.
Better quality than some of the other online sites.
The site is difficult and quirky to navigate, however.
They need to work on that.
Not too keen on having their logo plastered on the back of cards that have my photos on them. Another site I use doesn't do this.
My biggest problem w/Snapfish, however, is their customer service chat line.
I waited in a long line and watched the numbers go down and up. Finally as I neared the finish line... a message appeared and said that "chat" was offline. I couldn't believe my eyes.
This happened more than once and I finally gave up. I think that's their plan.
Good luck trying to find their phone number. They apparently don't want to talk to their customers. I did finally find it... *******500.

I am a frequent online shopper and like most, don't care to pay for shipping. While some retailers do charge if under a certain amt. The best ones simply offer free shipping, period.
Well, then there's J. Jill... which has an interesting and punitive concept...
I've discovered that the more you spend at J. Jill the more you are charged for shipping.
I called them to express my opinion but was told nothing could be done except bring my concerns to the marketing department.
So, I promptly emptied my cart of over $250 worth of merchandise and asked to be removed from their mailing list.
I'll stick w/Bloomingdales, RL, LLBean, and Nordstroms from now on. Each one of these merchants really understands customer service.
JJill just isn't worth it.

This company really understands customer service.
They are quick to respond if there is an issue and do everything possible to satisfy their customers.
I love shopping there.

Love getting their catalog and going online to find even more items.
Great customer service and fast free shipping.
What's not to like.

When I had a small issue with a defective item, the rep I spoke with at Carter's was quick to rectify the problem. I would not hesitate to shop there again and can easily award them 5* for being so consumer friendly. One of the best online retailers.

Ordered boots online and the next day they went on sale. When I called to ask for an adjustment, I was not even done asking when the rep. Was already giving me the credit.
Now, that's good customer service.
They are in my "favorites".
Good job, Ralph Lauren.

I must say. I'm a huge Amazon fan but I thought I'd give this site a try as they had some pretty good prices and i like to try and support small and new companies.
One item arrived damaged. The outside packaging was intact but the box itself looked like a truck ran over it. It appeared to have been opened and resealed as if it was a return and the item inside was damaged.
When I called Jet, they explained it was sent from a third party. I did end up speaking w/a supervisor who was willing to refund my money for the item. That was a good sign and I appreciated that they took responsibility w/o giving me a huge hassle.
I asked them to make sure they informed that company that sent the item about this issue so it wouldn't happen again.
They assured me they would. I hope they did.
I will probably shop there in the future

I've held off on writing a review because I wanted to be fair and give it a bit more time. I've been at it for 4 months now (more time now and the site's getting worse) and have to admit that this is one frustrating site.
Whenever I attempt to answer a survey, more often than not I am disqualified. I keep getting the same qualifying questions and keep getting rejected. Good thing I have a pretty good self esteem...:)
I sometimes spend 10-15 min. Answering questions only to find out I'm not qualified. That happens ALOT.
The videos are sometimes fun/interesting to watch, however. Hey, you get a point for each one you view... UPDATE: That's not true anymore... You now have to watch multiple videos from 6 to 12 for a measly 2-6pts. To add insult to injury, sometimes one of the videos has been removed and you can get no credit for that set so you've just found another way of wasting your time.
In general... I'm getting sick of this site.
Their customer service is pretty bad, too.
You may ask "why do I stay?" Well, I am just shy of the required points for a gift card and I can't wait to disentangle myself from this horrible site once and for all.
I would highly recommend you stay away.

I went to their site because many of my friends recommended it. I was excited to find many of the products I use, and was having fun placing items in my cart. I reached $40.55, which exceeded the free shipping minimum, but, noticed one item was on backorder. I didn't think much of it until I scrolled down. I was stunned to see a shipping charge added for this item and felt I was being penalized. True $1.99 won't break my bank, but that's not the point. I exceeded the minimum order amt. For free shipping and it was not my fault that an item wasn't in stock. I didn't complete the order... just emptied the cart and left the site. Based on other reviews I read, I just may have saved myself a lot of grief and aggravation.
I've been shopping online for many years and have never been charged shipping on a backordered item that had qualified for free shipping initially. This is a first for me!
Not nice, Drugstore.