Carolynn f.

Let me start by saying that I have been an VIP member since this site started. I have never had any issues with returns, my subscription or my order being delayed, until this last order that I placed.
On January 17 I ordered 8 items mostly with the credit I had built up from the monthly membership fee. On the 23rd I sent an email to customer service asking about my order that I had not received yet, my response from customer service was basically that my order was processing and would be shipped in a few days.
I called on January 26 and spoke to customer service and after a lengthy conversation the rep promised it to be sent out in the next day or so and she was to refund some of my money as a credit fro my trouble. She sent me a confirmation email that stated "I was able to look into your account and I am very sorry to see that your order has yet to ship from our warehouse. Orders usually ship within 2 business days of being processed.
I have requested a refund of 50% of your order balance for the inconvenience. We do apologize for the extended processing, but we want to be sure that your order is perfect when you receive it. Your order should be shipped out, within the next day or so.
You will receive a separate email confirmation with the refund transaction confirmation details."
Update: Jan 31 I have heard zero, my products have not shipped AND I have not received a refund yet of an sort.
This is my problem with the whole thing: I placed an order with a company that I trusted and I have been a member since conception. I feel like I have been lied to over and over again about this order. I do not feel like they were overwhelmed with orders and that is real issue. There are temporary staff workers available EVERYWHERE. Had extra help been called in and working hours been extended to cover their promises, this would not have become the monster issue that it is today.
I have COMPLETELY lost faith in AdoreMe.com and if I ever get my order, I don't know that I would ever be able to trust what they say again.
2/1 Thank you. I signed onto your site for the second time this morning, after your response, and I see that you have given me the credit that was promised last week after the calls and emails that I initiated to customer service.
I look forward to seeing that status of my order being "shipped" and receiving my order so that I can change my reviews to good ones

Fedex SMARTPOST is a waste of time and money and does not belong in a society in which things are available to the consumer cheaply and efficiently. Having Fedex in the name is completely misleading to the american public and someone should bring a class action lawsuit up against them because of them spending years building up the name Fedex a being a fast delivery and bait and switching you into this crap.
Here's my story: my package shipped on 08/22/2017@ 8:47 pm from Henderson CO, via Fedex SMARTPOST. Fedex says it will take until 09/02/2017 to get to it's destination in GA, 1578 miles away (that is 12 days). Which means that my package is traveling at 5.23 miles per hour. How could it possibly be that slow. Is it on a camel? Is there someone walking it to me? I don't understand what the problem is. I was never informed that my Fedex Smartpost delivery was actual this slow prior to my order I feel completely tricked into this shipping option that I never would have chosen.

In the future I will now go completely out of my way to insure that any item that I have shipped to me IS NEVER SENT BY Fedex or Fedex SMARTPOST, I will warn all of my friends and family and I will post on every social media outlet that I can find how crappy this service is. If it is the only option I will have to do without, it does not deserve to be paid for.

And your customer service agents are obnoxious robots.