Carolyn D.

*** STAY AWAY FROM THIS COMPANY - THEY WILL TAKE YOUR MONEY, NOT SHIP WHAT YOU ORDER, AND TAKE THEIR SWEET TIME AT SHIPPING! AND FORGET ABOUT CUSTOMER SERVICE! *** I just found my BBB complaint regarding this company from December 2010. I decided maybe I should get something out there to protect other kids/parents from going through the same agony I did in working with this schyster=Gary Schuetz. (I am sure he just uses his son as a front to make money.)

Anyway, low and behold, I have discovered I am not the only one that has suffered financially and left with a disappointed kid after working with this poor excuse of a company. (In my situation, I was stupid enough to order twice - got disgraceful service both times, but 10X more so the second time.)

Here is the complaint I filed with the BBB: (I had limited space, so I needed to abbreviate a whole lot. Also, I copied this complaint and sent it to Kota Scooter. They sent me a snippy response, basically saying they sent me exactly what I ordered, BTW - I took pictures of it coming out of box I was so furiuos! Gary also said they had tried to call me several times... NOT! I have the cell phone records to prove it. They called me only once and left a message saying they sent what I ordered. I tried to call back for days! Only got a machine.)

Summer 2010: Ordered stock scooter w/upgrades. Kota kept parts replaced w/upgrades, rec'd no credit. Told when ordered would deliver by bday. Took 6 weeks to get scooter, missed bday by 3 weeks. I forgave. (Dumb me.)

Christmas 2010: Ordered scooter parts SO SON COULD BUILD IT ON Xmas morning. Order approx.=$430. Ordered quality parts so they would last-Kota Sports chose to substitute parts I ordered w/inferior ones w/out discussing changes w/me. Ordered Cane Creek headset=$43.45 & Kota installed basic District headset=$19.99. Kota kept diff=$23.46. Ordered $55 HD Dominator Fork, rec'd basic unreinforced fork (from a $39 Razor scooter). Box-8 wheel bearings@ $19.95 ordered, only 4 were rec'd. Kota kept rest=$10. Ordered but didn't get can of bearing lube spray for $9.95. Total =$98.41 Shipping: Was son's entire Christmas. I'm a divorced mom, this year kids went to their dad's the evening of 12/24. So, Santa came day early to my house=kids still believe. Remembering shipping probs w/bday scooter, checked w/Kota 12/06 & 08: PARTS in stock, would ship to arrive by 12/23, & NOT assembled=no prob. Orders placed those days. (2 separate orders.)

Didn't arrive 'til 12/28. Was ASSEMBLED! No Christmas. Orders shipped 1 box. PROB= Kota kept 1st order's shipg fee of $13.14, no credit. Order not delivered as promised, no effort to expedite to ensure delivery by 12/23. Total shipping: $63.14. Tried to contact, no luck. Sent email outlining everything here, w/refund request of $161.55 for shipping/missing/substituted parts.

Resolution Sought: I want a refund $161.55 of the total order of approximately $430 for missing and substituted parts, and shipping fees. Quite frankly, I'd like to return the whole darn order and go somewhere else, but my son has been waiting to get his Christmas present, so I will gladly cut my losses, take what is due and shop elsewhere in the future.

Date Problem Started: 12/28/2010
Date of Transaction: 12/8/2010
Amount in Dispute: $161.55
Invoice Number: 4843 & 4794
Complaint Type: Selling Practices

** ended up going to a local store that carries Lucky Scooter parts and got another fork which ended up costing me an additional $70. (more money I really didn't have.)