I ordered 14 hand thrown flower pots, and an incense holder... all as beautiful as what is depicted on their website. In fact, I came across the bad review because I just Googled them to place a new order. I was shocked.
Customer service was wonderful when I switched my large flower pot order from a version that was on back order, to a style that was immediately available. My PayPal account for the original order was instantly refunded. I received my new order very quickly with constant shopping updates, and everything(huge boxes) was packed perfectly and arrived safely. This is a new business with a lot of heart and I would hate to see them lose ANY business to a bad review.