CAROL V.

With all the competition online, I seldom encounter really horrible service any more, but this company shocked me with their failures in every department. I chose their company to order a furnace filter from because of their name: FiltersFast. What a joke. I placed my order in early January because I was having allergy symptoms and needed to change my filter ASAP. After more than two weeks and not receiving it, I called their customer service. Eddie took my call and asked if he could place me on hold. I was transferred to a recorded message asking me to take a survey about how my call was handled. I didn't answer any of
The questions because the call had not yet been handled. At the end, it thanked me for my answers and hung up on me. I called back and got Sierra. Right in the middle of explaining my problem, Sierra hung up on me. I called back and got Eddie again. He apologized and said my order was scheduled to ship on January 18. I was relieved it had not shipped at this point, as I definitely did not want to purchase anything from this company. I told Eddie to cancel the order. He assured me that it had been canceled and that there would be no charge to my credit card. I asked for a confirmation number, and he said they didn't have confirmation numbers but that he would send an e-mail. I never got that e-mail. But I did get an e-mail yesterday saying, unbelievably, that they had shipped the filter. I looked at my credit card account and see that they also charged me for it on January 30, two weeks after I canceled the order. I called today to tell them I am refusing the shipment because of all their mistakes. The girl I talked to told me if I refuse the shipment they are going to charge me $10.00 and won't refund my money. I have disputed the charge and contacted Fedex to refuse the shipment. I will go to court if necessary to make sure this company does not get a penny of my money. The girl I talked to today had not one word of apology for all they had put me through and kept interrupting me while I was talking, saying, "Maam, maam, maam, maam. Such clueless, incompetent rude people work at this company.

I believe they may not have anything in stock because they told me the reason for all the delay was that this is a "special order item." The filter is commonly available at Home Depot and Lowes and I ordered it right after I canceled with "FiltersFast" from Discount Furnace Filters and received it within three days. BTW, I highly recommend Discount Filters. Everything about their service is top notch.

I don't know how to describe my experience. The woman who runs this company, Melissa Bright, has no interest whatsoever in having happy customers. She refuses to communicate and just sends sarcastic e-mails with irrelevant and unhelpful commands. It is the worst customer service I have ever seen in my life.

She tried to make me return the unsatisfactory socks I purchased to the manufacturer instead of to her. Of course, I did not purchase anything from the manufacturer. She did.

I filed disputes with my credit card company and Paypal and they directed me to send the socks back to her. She opened the package, took out one pair, repackaged the other pair, cut my label off the package I sent to her, marked the package "refused" and sent it back to me. This, of course, is illegal and a crooked way of avoiding paying postage.

Do not do any business with CompressionSale.com or Melissa Bright. It is the worst-run business I have ever encountered in my 73 years. I don't think she will be in business for long.