Carol S.

This is a review of the store. There are 5 stores in my area and I shop at them all regularly. Once in a while I will encounter an employee with actual knowledge but don't know as much as I do and I'm just a consumer. For example, no one understands the difference between skin undertones and surface tones and they're always steering me towards neutral foundation shades. I have pink surface tones but my undertones are yellow so neutral foundations juat make me look like I'm wearing a mask. Once, a sales associate recommended a cool foundation shade. No, I am not cool-toned.

They're also super weird about returns. Sephore guarantees all their products and it should not matter of the product has been used or not yet certain stores make a big production of inspecting the product I'm returning if I say that it was it was unused. I returned a foundation the cashier not only inspected the pump, she also opened the bottle to look inside. Why would she do that unless the store puts returned products back on the shelves?

I haven't ordered from Eddie Bauer in a while because the quality of their clothes hasn't been good but I never had any issues with theor customer service until now. I returned a parka that was received and apparently processed but have yet to get my refund. Unfortunately it's now too late to do a PayPal dispute or else I would go that route instead of trying to get through on the phone. I've called daily for weeks and have never been connected to an actual person. Funny that the sales side still answers the phone.

Eddie Bauer has not a been doing well and was recently purchased by a private equity firm that merged it with Pac Sun so it's only a matter of time before Eddie Bauer declares bankruptcy again and dissolves. Good riddance.

Do not buy from this company!