Carol S.

I bought a pair of shoes advertised as having arch support. And they looked cute. I think the add was a pop up in Facebook. I used paypal and was charged by an individual in China. The item was sent to me with a return address in Flushing, Queens NY. The shoes were horrible quality. They probably cost $5 to make. They had zero arch support. However they were a Christmas gift, arriving on Dec 1 (purchased over the Thanksgiving Holiday). Could not find a return policy on their site, so I emailed them. I received a response back that the return policy was within 14 days and that had past. Sorry! Now this is the holidays and the US and any reasonable merchant would have a reasonable return policy. Nope they told me nope, sorry. I asked again for a refund and got no answer. So I opened a dispute with Paypal. Paypal reached out to them and I do not know what this merchant said because I cannot see that - but the dispute was denied because Paypay ruled the items were not "materially different than described." So I went back to the vendor and asked for a return. They actually offered a refund if I sent them back to an address in Asia. Why Asia? They were sent to me from Queens so they are obiously stocking domestically. So I sent them to Queens. They then offered a 50% refund so I took it because now I am tired and at least I got something for the suffering. Bottom line: this vendor should not be allowed to sell this crap to anyone, their policies are horrible, and there is little protection for the consumer. Beware.