Carol P.

I will never shop at Roman's again! The advertisement on the catalog stated that with a $25 order you would receive a roller-bag. I ordered a loungewear set on sale for $19.99 and a pair of slippers that were on sale for $9.99. The order exceeded the $25 requirement and I applied the promo code for the roller-bag and it was accepted via the online order form. I received my order today sans the roller-bag. I called Roman's to inquire about the roller-bag and the customer service representative informed me that loungewear and sale items were not eligible for the roller-bag. I stated that I did not see any disclaimers in the catalog or on the online order form and I asked if there was there anything she could do. She spoke to her supervisor twice on my behalf, but the supervisor refused to do anything for me. The only reason I ordered from Roman's was to get the free roller-bag. Had I known the items I ordered were excluded from the promotion, I would not have ordered those items. Now, I will never order from them again!