All the negative reviews recite the same set of events I encountered. It is false advertising, a scam, probably a phish, and assuredly a con job. I suspect, but can't confirm, that the grave "errors" the tech alleged were actually caused by the scan, and there is some probability that only they know that (since they created the errors) and can "fix" them. I am sure asking for a refund would be like trying to mash a rock to make vintage wine. Mindless and ineffectual.