Each and every time I have had a problem with a purchase, Scentmatchers has responded within a matter of hours via email and have sent me replacements with no additional charge. They have duplicated my discontinued fragrance very well. Acapela by Mary Kay has been my fragrance for at least 30 years and I continued to purchase it on ebay or amazon as long as I could afford to. I was overjoyed to find I could get a replacement at an affordable price. Every day someone tells me how nice I smell and want to know what I am wearing. I am a loyal customer.