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Carol M.

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1 Review by Carol

Trendlee

  • Trendlee

“Poor quality and poor customer service”
7/6/16

Purchased small Gucci bag and it arrived with strong cigarette smoke odor. I called customer service and they sent return ship label. Then they sent me email stating they were keeping $40 for shipping and return fee even though they shipped a product that I could not use. I am highly allergic to smoke and told representative but they have strict return policy and would not waive the $40 fee. I lost money on product because they sent poor quality product. Do not recommend. Poor customer service and product may not arrive as they list it online.

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