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I bought a $50 ExxonMobil gift card for a friend for Christmas. When she tried to use it, it had a $0 balance. I contacted Cardpool multiple times for a refund and got no response. I filed a complaint with BBB who contacted Cardpool. Cardpool said they had emailed me about it. Never got the email or the refund and BBB wouldn't take it any further because Cardpool had responded to them. I contacted the California Attorney General's office and provided all the information. I received a letter from the AG saying they were contacting Cardpool for an explanation. Shortly thereafter I received an email from Cardpool saying my refund request had been processed and should show up on my card in the next few days, and it did!
I used to buy a LOT of gift cards from Cardpool. They had a large selection of cards, some at fabulous prices, others not so fabulous but a discount is a discount. And they had amazing, fantastic, customer service. That is all in the past. Now, they have a lousy selection of cards, lousier discounts and on a good day they have mediocre customer service. Most days it's just bad.
Carol L.'s review of CardPool earned 2 Very Helpful votes
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