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Carol L.

Contributor Level

Total Points
86

1 Review by Carol

  • EconomyBookings

9/20/14

We rented a car via Economy Booking, picked up last night from Zoom rental, which is an offsite car rental company in Toronto International airport.

This is the first time we rent through Economy Booking and with Zoom. The reason for choosing this offsite company is because of competitive rates quoted through Economy Booking, and the rate quoted is inclusive of basic collision damage waiver and theft insurance.

We were shocked and disappointed that when we picked up the car from Zoom's counter, we were told that no way the rates would include the insurance stated above, After referring to the booking confirmation from Economy Booking, I noticed that there was no mentioned of the insurance being inclusive in rental. It however states that "if you subscribe to an additional sUper CDW package, it will be at your own cost...".

I believe Economy Booking purposely and intentionally omit basic insurance being inclusive in the rental from the booking confirmation.

Since we arrived on a late evening flight, by the time we arrived at the rental site it was close to their end of business. Since they are located off site, there was no other car rental company in the vicinity which we can rent from. In the end, we were no choice but had to pay an additional CAD 16.99 +tax per day for basic insurance, which was more than the rental cost Economy Bookings quoted.

I will never rent from Economy Booking again, and will not recommend it to anyone else.

I should also state that the service provided by Zoom was fine. Our complain and dissatisfaction are towards Economy Bookings.

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We rented a car via Economy Booking, picked up last night from Zoom rental, which is an offsite car rental company in Toronto International airport.

This is the first time we rent through Economy Booking and with Zoom. The reason for choosing this offsite company is because of competitive rates quoted through Economy Booking, and the rate quoted is inclusive of basic collision damage waiver and theft insurance.

We were shocked and disappointed that when we picked up the car from Zoom's counter, we were told that no way the rates would include the insurance stated above, After referring to the booking confirmation from Economy Booking, I noticed that there was no mentioned of the insurance being inclusive in rental. It however states that "if you subscribe to an additional sUper CDW package, it will be at your own cost...".

I believe Economy Booking purposely and intentionally omit basic insurance being inclusive in the rental from the booking confirmation.

Since we arrived on a late evening flight, by the time we arrived at the rental site it was close to their end of business. Since they are located off site, there was no other car rental company in the vicinity which we can rent from. In the end, we were no choice but had to pay an additional CAD 16.99 +tax per day for basic insurance, which was more than the rental cost Economy Bookings quoted.

I will never rent from Economy Booking again, and will not recommend it to anyone else.

I should also state that the service provided by Zoom was fine. Our complain and dissatisfaction are towards Economy Bookings.

Carol Has Earned 6 Votes

Carol L.'s review of EconomyBookings earned 6 Very Helpful votes

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