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The checkout is not as smooth as it could be. It kept wanting to change the name of my road!
It had the table that I've been looking for
To the party that responded to my review of Swap.com:
You're apology means nothing to me since I know that it's not sincere - it's for business interests only, so spare me!
I know of your "policy", no need to cite it! That your company won't return store credit to someone who is moving out of the country or simply DOES NOT wish to do business with you anymore is Shameful! YOU DON'T GET TO KEEP THE PRODUCT AND THE CUSTOMER'S MONEY AS WELL! That's called theft!
JHowever, I will say as an update, that once I informed your manager that I was contacting the Customer Protection Division at the State's Attorne's Office of my state about your refusal to refund my money, somehow Swap.com was MAGICALLY "able" to refund my store credit to my credit card! How very interesting!
You are scammers and you know it, so save the B. S.
Thanks to social media though, the word is out about your shady business practices, so I hope that many more will steer clear of doing business with you!
Swap.com is committing theft and fraud! Even if you try to close your account with them to get back your ever increasing amount of "store credit" they don't want to refund it! HELLO Swap.com! You can't keep the merchandise AND the consumer's money as well! And you can't force us to do business with you saying that "store credit has to be used because it's your policy"! I'm afraid that that doesn't sit well with people in this country!
I have reported them to the Consumer Protection Division of the Maryland State's Attorney's Office and encourage all that have realized how they're being scammed by Swap.com to do the same!
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Empty.
So far so good, let's hope the item ordered is good quality and undamaged in shipping.
Hello Caroline,
We apologize your recent experience with Swap.com has been unsatisfying. Unfortunately, store credits, which are added to your Swap.com account, are non-transferable systematically. Our sincere apologies for any inconvenience. You can review our return policy by accessing the following link:
http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refund-guarantee
Our policy states you will receive store credit or refund to the original payment based on the return.
You will receive a refund to the original form of payment for the following reasons:
A wrong item
Damaged during shipping
Differs considerably from the description on Swap.com
If the item you ordered is missing from shipment or the entire shipment is missing.
You will receive a refund in the form of store credit for the following reasons:
Item is as described
Item does not fit
You do not like it
You just want to return it without a specific reason
I hope this helps clarify the policy for you. We also hope you can find something useful on Swap.com using your store credit.
If your account has been deactivated per your request, we can re-activate your credited account for you as well. Please, contact assistance@swap.com with any further questions or inquiries.