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Caroline P.

  • 1 Review
  • 1 Helpful Vote
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Experience: Shopping, Clothing & Fashion, Computers & Technology

Member since March 2020

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1 Review by Caroline


Last week I bought a Dyson Vacuum cleaner at Ebay.de. Since it was my first purchase in this platform and there was a big discount in this product, I contacted Ebay.de 2 times asking if this seller was reliable and the purchase was legit. In both time, Ebay told me that I could trust the seller and pay for my purchase. Two days later, I receive an e-mail from the seller (dyson_deutschland) saying "As part of this monitoring we noticed potentially unusual activity on our eBay marketplace on Friday morning and we want to make sure that your personal data stays safe. The offers published were not genuine offers. We are currently investigating what occurred but any orders placed will not have been received by Dyson Germany.

If you placed an order between midnight and 10am on Friday 13 March, we recommend that you contact your bank to seek their advice on any action that you should take and that you are extra vigilant in looking out for fraudulent activity."

This means that they are making ME responsible to get my money back. When this should be the other way round. I contacted again Ebay, who did NOTHING about this case. Contacted the seller again, who also DID NOTHING and just told me they are evaluating the situation.
This is a JOKE! And Ebay and the seller dyson_deutschland are not taking any measure to refund the money I lost (200 euros) due to a fraud in their system.
How can someone ever trust those companies?

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