Caroline P.

I booked a room for 4 May 23rd to 28th. We had a 14 hours drive to Manhattan. When we got there (Midnight), the receptionnist at the hotel told me they double booked us and that they could'nt accomodate us because they were full. Also, they mentionned they informed Agoda about it, but no e-mail was sent to us.
I called Agoda to learn theywould reimburse me for the whole stay and they would payone day extra for inconvience to me. I asked them to find me a place to stay for one night instead of giving me this compensation and they refused.
It was in the middle of the night. Although the agent was polite and nice, Agoda couldn't care less about the fact I did not have a place to sleep. I had to call around myself to finally find a room (3 o'clock in the morning) that cost me almost 700 $ CAD for few hours sleep (400 $ more than planned) because all afordable hotels were booked.