Everything that I have ordered has been great and delivered in record time. The people that rated BeautyKind one star are probably the coupon scammers that got caught... they are ticked off that they placed over 100+ orders with phony email addresses, in order to take advantage of the system. This company is all about giving back to CHARITY! BeautyKind has given back thousands of dollars to great Causes... do not let dishonest people deter you from this amazing website! Five Stars!