Caroline G.

This is the second time I have ordered an item off the footlocker.ca website because the item was not available in-store, and both times, after processing the payment on my credit card and after a 4-5 day wait, I receive an email advising me the order has been cancelled as the item was not available. Why was I able to order the item and pay for it if it was not available?
Then I have to wait another 3-5 days to receive my reimbursement!
After calling customer service, I am told that their online system is not always accurate and that before ordering an item, one should call to confirm the availability. Does that not defeat the purpose of ordering online? And secondly, I did call the day before the order was cancelled and was told the item was being shipped that day! So not only is the online system not accurate but neither is the system used by their customer service.
Never ordering from there again.