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Caroline G.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since April 2021

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1 Review by Caroline


The most appalling customer service I have ever experienced. I paid for 24 hr delivery and 24 hrs later was informed that it would take 4 days. I called and cancelled the order twice when I knew it was not coming and explained l was leaving the country for 6 months. I have been told the order was delivered and signed for, despite no one being at the address. I have now been charged on my credit card for the items including the cost of the 24hour delivery, none of which I have received. Now customer services do not respond to my emails, so I have no choice but to pay a large bill for goods I do not have. I am outraged by this blatant theft.

Caroline Has Earned 4 Votes

Caroline G.'s review of Net-A-Porter earned 4 Very Helpful votes

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