Caroline B.

I ordered a coffee table and when the time passes when it should have been delivered I looked at the tracker and it still said processing or something similar. I spent TWO HOURS on the phone with customer service and was transferred through 3 separate departments until a woman made to appropriate request through their system for me and was told I would hear back in 2-3 days with a new shipping date. I never heard back from them and had to go back through there customer service. This time they set a delivery date and said they would call 2 days in advance to set up a time. Of course they never called. It came the day they were set to deliver and I was not expecting them to show up given the fact they had sent me no conformation and had setup no time. They showed up at 9 in the morning while I was in an exam and called me cell on repeat. Finally, when I got out and picked up one of the many calls they were very rude and I ultimately had to call and wake up a roommate to let them in.