Caroline A.

Ordered a $96.22 Kichler light fixture on 8/31/14. They stated to allow 2 weeks for "lead time" from the manufacture. The money was immediately taken out of my account. I received no contact from them at all. I emailed them on 9/24/2014 inquiring about status and asking for a cancellation if light fixture could not be sent immediately (I had done my research by then and seen all of the BBB info and reviews). The response I received was from 'Larry Krazyman' who stated the light would be sent the first week of October with tracking info sent via email. Still nothing. On 10/23/14, I once again emailed inquiring when it would be sent with no response what so ever. I have now started a complaint with the BBB and am trying to go through my credit card company to see if there is anyway to get a refund. Oh, and I called Kichler personally who stated they have plenty in stock in their warehouse in GA (I'm in SC), and the fixture should have had no problem being shipped within 1-2 days as most suppliers do... but oddly enough they didn't even have Designer Supply House listed as one of their suppliers. STAY AWAY FROM THIS COMPANY AND ORDER NOTHING FROM THEM... ALL YOU WILL GET IS A HEADACHE AND THEY WILL TAKE YOU'RE TIME AND MONEY!

Ordered a $96.22 Kichler light fixture on 8/31/14. They stated to allow 2 weeks for "lead time" from the manufacture. The money was immediately taken out of my account. I received no contact from them at all. I emailed them on 9/24/2014 inquiring about status and asking for a cancellation if light fixture could not be sent immediately (I had done my research by then and seen all of the BBB info and reviews). The response I received was from 'Larry Krazyman' who stated the light would be sent the first week of October with tracking info sent via email. Still nothing. On 10/23/14, I once again emailed inquiring when it would be sent with no response what so ever. I have now started a complaint with the BBB and am trying to go through my credit card company to see if there is anyway to get a refund. Oh, and I called Kichler personally who stated they have plenty in stock in their warehouse in GA (I'm in SC), and the fixture should have had no problem being shipped within 1-2 days as most suppliers do... but oddly enough they didn't even have Designer Supply House listed as one of their suppliers. STAY AWAY FROM THIS COMPANY AND ORDER NOTHING FROM THEM... ALL YOU WILL GET IS A HEADACHE AND THEY WILL TAKE YOU'RE TIME AND MONEY!