Carolina N.

I booked a flight through Mytrip from Milan to Rome on November 7th, and a week before that date my region (Lombardy, Italy) was put in lockdown due to the coronavirus I did not even have the possibility to leave my town therefore this flight was lost due to perhaps a major cause.
I contacted Mytrip to receive information about the possibility of being able to use that ticket for another date or possibly get a tax refund, or something that could help me not "miss" that flight.
Instead none of this was possible and therefore my ticket was lost and so was my money.
Delusion, disappointment.
I want to clarify that on November 21 I had the same flight (same route, same airline) but booked directly from the Alitalia website and by contacting their customer service I was given the possibility of being able to reuse it within 1 year.