Carol H.’s Reviews of FreeShipping & more

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6/4/16

I purchased some flowers and elected to use this service to get a discount on the shipping of the flowers. I didn't realize that I had inadvertently signed up for a monthly subscription service, so was billed 12.97 for several months until I realized what was going on. I feel tricked into these charges. I never used the service after the first month. Watch out.

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FreeShipping C. – FreeShipping Rep Over a year old

Hi Carol,

I am sorry to hear that you are displeased with our service. If you’d still like assistance with this issue, I’d love to help however I can. Please send your email address and zip code to jbuttrick@freeshipping.com so that I can look up your account in our system and handle this.

In the meantime, I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.

If there is anything else I can help you with, please feel free to email me the requested information and any other questions you have at the email address I’ve provided above. Again, I apologize for the time that has passed since you initially encountered an issue with our site. Thank you very much for your time.

Sincerely,

The FreeShipping.com Team