Carol H.

BAD OVER AND OVER... I would select less than one star if it was possible. I had ONE interaction with a rep who seemed to fix the order problem and then to fix the payment problem. So I did a good survery. Then 2 hours later - it all fells thru... order was canceled claiming security issues. But payment company did receive the order - so NO security issue. Issue is with Walmart.com IT issue. Payment company stated they got the order (so no security issue) - but that Walmart did not give payment instructions. Of course I called, they tried to claim 'security issues' but could not explain then how the order went to payment company. Payment company stated they had no issues - problem is with Walmart.com. I called 3 times, tried to place order again and again over 5 hours. Then Walmart.com said wait '24-48 hours and try again. Does that sound like an internet online merchant intending to compete with Amazon? OR keep online customers? With all the 3 hours of followup calls to Walmart.com CS - told finally it would take 'management review' and 24-48 hours. In other words - no one there knew what to do or how to proceed (for one single ecard purchase with a nationwide payment company) ALL ENDED BADLY - NEVER ONCE DID I GET AN EMAIL ASKING FOR REVIEW OF SERVICE. SO HERE IT IS...