Carol H.

I ordered two coats, one in March 2016 and the second in May 2016. Two coats were shipped and arrived late, January 2017 (should have arrived in October 2016). My request for a refund is submitted and accepted in February 23,2017. I ship the coats back on March 16,2017 and they arrive at North Aware on March 20,2017. I follow-up on March 30th and they replied that "refunds are processed within 10-15 business days. If it is after 10-15 business days, please email *******@northaware.com with proof your product has arrived and the customer support team will process the exchange or refund to complete the process." So I wait until April 11th and send a follow-up message. First they say they will process the refund in Oct 2017 when their warehouse re-opens. Then they say they are no longer issuing refunds and offered a new coat to be shipped in August/September 2017. I reiterated that I only wanted my refund. I have not heard back since. So currently, I'm in the hole about $600, with no refund and no coats.

I am not the only customer not receiving a refund. Several Kickstarter backers have complained to the business and North Aware has only responded with a boiler-plate message.

It is now Oct 2017 and I just sent another follow-up. Let's see what they come up with this time.

UPDATE Nov 2018: Still no refund and no response after multiple follow-ups. Definitely a SCAM.