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Viewbug have taken money from my account at least twice in the last year even though I have not bought or entered anything... these payments are for nearly £50 each time! I cannot see how to stop them or cancel membership which I have never consciously paid for! Anyone else have this problem? I have replied to emails but have had no response and another payment gone out in November. I never enter, upgrade or buy anything and want to cancel.
Carol G.'s review of ViewBug earned 5 Very Helpful votes
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Hello Carol,
Please accept our most sincere apologies for any confusion or inconvenience.
While we love for members to experience the benefits of an upgraded account, we'd never continue billing an account that's been cancelled.
Based on what you've shared, it definitely sounds like something our teammates can assist with.
Our system tracks all incoming member emails and whenever you email our Member Support Team here at bit.ly/EmailVB, you'll receive an automatic confirmation email letting you know your email has been received. Once our live agents review it, someone replies within 24 hours (usually less).
Please contact our Member Support Team at bit.ly/EmailVB and be sure to include the email address and username that are attached to your account. Keep an eye out for the automatic confirmation email letting you know your email has been received and that an agent will reply to you within 24 hours.
We look forward to assisting you with this,
The ViewBug Team