Carole W.

Over the decades 3 generations of my family have been a members -both privately and with a group. Your experience may vary greatly depending on your location. I live in a "desirable" area which is attractive to professionals.
Years ago Kaiser made a concerted effort to improve patient relations, and I have seen that effort sustained. If you don't feel a rapport with your doctor, CHANGE DOCTORS! It's easy to do; you don't have to explain why.
I like the free Mail Order pharmacy & the easy email to your doctor. There are also no-cost phone appointments. Really learn about your conditions and medications so you can ask the best questions.

I've used Web MD for several years now to begin researching medical issues, conditions, and treatments. Serious reactions to some prescriptions brought me there. It's difficult for a lay person to read peer reviewed medical articles without a strong background, so I begin with these folks. I check out the abstracts for some of the bibliographies for leads to more detailed information. Sometimes this highlights questions I've overlooked. Their herbal info is pretty good as are their write-ups on pharmaceuticals.

I have no complaint about the quality of their clothing … just too expensive when compared to other sites. I do object to many of the promises of their beauty offerings. The inventory seems geared to the more naive woman.