Just spent 3 hours in the blazing heat waiting for a tow that was promised in 20 minutes and then another 30 minutes and then another 20 minutes etc. until I had waited 3 hours during the hottest part of the day and ended up with a formidable headache. I have been a member since 1997 and rarely ever needed their service but felt it was worth having for peace of mind. After all these years of trusting they would have my back it is disappointing to say that I was dead wrong for trusting in AAA.