carolb2036

Carol B.

Contributor Level

Total Points
180

1 Review by Carol

68 Views
6/2/21

I have a $139 counter top oven that I bought along with the square trade plan. 15 months later when it stopped keeping a set temperature (the food didn't cook in the time it was supposed to and almost no warmth in the oven when I went to take the food out, making for a few late dinners before I gave up on it). I called them. After I completed the typical form to fill out I was told that there were no repair options available in my area I was told they would send me a pro-rated check. What? Uh, No. That was not in my contract. According to my contract I would get a repair, replacement or a refund. It never said anything about pro-rated refunds. I asked to speak with her supervisor and was told the same thing. I asked to speak to HER supervisor but the supervisor I had been talking to came back and told me her supervisor authorized a full refund.

It seemed to me they would try to get you to agree to the prorated check unless you put up a stink (Showing my age there) and only then would they allow a full refund.

I have had several refund or repair claims with the original square trade before Allstate bought them out and I had no trouble getting a replacement or a refund and there were no co-pays, Allstate has ruined the company and I will never purchase a warrantee through them again.

Carol hasn’t received any votes.

Carol hasn’t received any thanks yous.

Carol doesn’t have any fans yet.

Carol isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

jeffv389
11/13/21

SquareTrade US refund denied on merchandise not received due to out of stock. Merchant refunded...

rajag5
11/8/21

I have not purchased an extended warranty from this company due to the negative reviews. I did...